Dear Guests of Lu’
Hotels Group,
in this period of
great uncertainty, we hope that you are all safe and healthy. Our thoughts go
first and foremost to people who have been affected by this terrible pandemic,
and we want to deeply thank all healthcare professionals and governments around
the world who are studying and implementing the necessary procedures to defeat
Covid-19, hopefully definitively.
Thanking you for the
trust you have always put in us, we would like to share with you all the actions
we have taken to protect the well-being and safety of our guests and our staff
which is, and will always be, an absolute priority for us.
While waiting to
welcome you back in all of our hotels, we are constantly monitoring the World
Health Organization (WHO) and the Italian Higher Institute of Health updates to
be ready to adopt the most appropriate, up-to-date, and recommended safety
procedures in our Hotels. We are also in constant contact with Italian health
and travel authorities to keep you informed on the correct safety measures to
be followed. We are in close contact and communication with institutions and
other entrepreneurs in the hotel business in Sardinia to develop a shared
protocol that guarantees the maximum protection to travellers who choose our
region to spend their holidays or for business.
When you book your
stay at Lu’ Hotels Group we will strictly and dutifully implement the following
measures to ensure your highest safety:
Regarding your next
bookings, given this worldwide serious health emergency, Lu' Hotels Group has
adopted a policy of greater flexibility to better meet the new needs of all its
future guests. Aware of the uncertainty that the COVID-19 pandemic has
generated in the planning of our and your holidays, we have studied for you a
formula that will allow you to protect your investment for 2 years, at
advantageous rates.
For reservations made by 31/03/2021, in case of cancellation of the stay within 3 days
before the arrival date, due to certified causes related to the ongoing
pandemic of coronavirus - COVID-19 - (and most notably, solely in case of: individual
mandatory quarantine due to confirmation of testing positive to the COVID-19
virus; pre-emptive isolation status obligation subsequent to travelling back
from countries or regions deemed “at risk” from the Italian Ministry of Foreign
Affairs after the booking
confirmation; in case of Government enforced restrictions, whether national
or international, with the effect of preventing You to travel to Sardinia or
else in case of other serious health conditions - when provable by a medical certificate
– or in case of the demise of a relative,) a Voucher for the same amount of the original
reservation will be issued for You to use it within 30/04/2022 in one
of our Lu’ Hotels;
The same flexibility
will also be extended to bookings already made for 2020, if subject to
cancellations due to the restrictions imposed by the COVID-19 health emergency.
We look forward to
welcome you to our hotels with the same warmth and sense of hospitality that
have always distinguished us.
Looking forward to
welcoming you soon in Sardinia,
Sincerely,
Roberto Ghessa
General Manager